What if I need my order now?
How do I add a discount to my next order?
How do I update shipping address?
What if I ordered the wrong item?
When am I charged for my box?
What will be shipped in my next subscription box?
Where are brushes donated to when I buy a brush?
How long will it take to get my box?
You should see that little bundle of joy on your doorstep 3-5 business days after you’ve received your shipment confirmation email.
If it’s not there by then, let us know: firstname.lastname@example.org
We’ll sort it out for you.
How do I enter my discount code or gift card?
What shipping carriers do you use?
Can I track my order?
At this time, no. We promise, once you’ve gotten that confirmation email, it’s en route. Don’t fret.
Where's my package?
Why are the bristles of my bamboo brush falling out?
Every last part of our bamboo brush is biodegradable, right down to the adhesive that holds in the bristles. So, after a few uses, a couple might fall out. Just know it’s all in the name of an environmentally friendly design.
If you’re ever seriously unhappy with one of our products, we’d be more than happy to ship you a new one or swap it out for a different kind.
Can I replace my current brush head?
Of course! If you’re happy with the brush you’ve got (but you’re just after the peace of mind), we offer replacement heads for most common electric toothbrushes.
We’ve also got replacements for our own electric brushes. No matter which option you choose, we’ll keep ‘em comin’ and make sure you’re stocked up with everything you need for a happy, healthy mouth.
How often should I replace my brush/brush head?
Most dental professionals recommend replacing your toothbrush every three months, and the American Dental Association (ADA) recommends a replacement every three to four months, or sooner if the bristles are getting frayed.
We’re happy to send replacements more or less often. You just let us know.
How long does the electric brush take to charge?
Just like your other devices, it depends on how often you use it between charges. We’d recommend charging our Gleam Brush for 12 hours when it arrives. After that, just place it on the charging base after each use. If you happen to avoid the charging station for a while, we estimate you’ll get about three weeks use on a full charge.
If you want to travel with it, you shouldn’t need to bring the charger on trips lasting less than 20 days.
Why charcoal bristles?
Charcoal is like modern-day dental fairy dust. Hipsters have been touting this stuff for years—we should’ve listened sooner.
Kidding aside, it offers a lot of benefits. If you’re interested in this magical substance, read on.
Absorbs Plaque and Bacteria
Due to its naturally porous structure, charcoal absorbs plaque and bacteria in the mouth, helping clean both teeth and gums more effectively.
The charcoal absorbs and binds bacteria together at a microscopic level to reduce and remove it from the mouth, compared to a conventional toothbrush that simply scrapes and sweeps bacteria away.
Naturally Whitens Teeth
Charcoal reduces tooth staining, and actively whitens teeth. It absorbs the tannins that bind to your teeth and cause stains. As charcoal removes these through regular brushing, you’ll see your teeth become whiter as the contaminants that age and darken the surface are removed. So, your teeth will return to a more natural, white tone—no bleaching or cosmetic dentistry required.
Reduces Bad Breath and Odor
The same carbon-absorbing properties that remove plaque and tannins can also remove bacteria that cause bad breath. The bacteria that causes funkiness isn’t masked or overpowered—it’s absorbed at the source. You’ll love the extra post-clean feeling, and so will everyone else that interacts with you throughout the day.