FAQ
Can I track my order?
Posted by Joe Mass on
At this time, no. We promise, once you’ve gotten that confirmation email, it’s en route. Don’t fret.
Where's my package?
Posted by Joe Mass on
If 3-5 business days have gone by and you still don’t see your box on the porch, drop us a line at info@gleamtoothbrush.com and we’ll get it straightened out.
Why are the bristles of my bamboo brush falling out?
Posted by Joe Mass on
Every last part of our bamboo brush is biodegradable, right down to the adhesive that holds in the bristles. So, after a few uses, a couple might fall out. Just know it’s all in the name of an environmentally friendly design. If you’re ever seriously unhappy with one of our products, we’d be more than happy to ship you a new one or swap it out for a different kind.
Can I replace my current brush head?
Posted by Joe Mass on
Of course! If you’re happy with the brush you’ve got (but you’re just after the peace of mind), we offer replacement heads for most common electric toothbrushes. We’ve also got replacements for our own electric brushes. No matter which option you choose, we’ll keep ‘em comin’ and make sure you’re stocked up with everything you need for a happy, healthy mouth.
How often should I replace my brush/brush head?
Posted by Joe Mass on
Most dental professionals recommend replacing your toothbrush every three months, and the American Dental Association (ADA) recommends a replacement every three to four months, or sooner if the bristles are getting frayed. We’re happy to send replacements more or less often. You just let us know.